Products are individually handcrafted. Many have been produced to look aged and weathered.  

While each piece is inspected, occasionally an unintended flaw or defect may be present. 

You can return a product for refund within 30 calendar days of your purchase. The product must be in the same condition that you received it. Money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Please contact customer service if additional assistance is needed.